updated: 17-10-2013

Ordering

At the present all orders must be taken either by e-mail, over the phone or visiting the showrooms. Conformation of delivery time will be made BEFORE any payment is taken.

Payment Methods

Primarily we accept all major credit and debit cards, however should you wish to pay by another means, eg. personal cheque, bankers draft etc, that is not a problem - but do bear in mind the time taken for cheques to clear, espacially if your order is urgent.

For Credit and Debit card orders, payment is only taken on the day of dispatch.

Availability of Stock

For stock availability please contact us by e-mail or telephone. Every effort is made to ensure that products are in stock and can be quickly dispatched.

All our Products are brand new and of first quality.


Delivery

Shipping and Handling

Our prices are inclusive of VAT charges (UK orders). Shipping and handling costs are free within the UK for orders over 100 (dependant on weight). Additional shipping charges are made for international orders, please contact us for details. We only use 48 hour recorded delivery services, with all parcels to be signed for (UK Only). This is for both your peace of mind and ours.

Delivery times will vary depending on whether we have the items you order in stock. If the items are in stock we will usually process the order same day.

However if the items are not in stock the delivery time is in the hands of our suppliers. If we are out of stock of an item that you order we will contact the supplier to get an estimated delivery time to us and then we will contact you with this information.


Terms and Conditions

Returns Policy

To return goods you must adhere to the following policy:

All items must be in the original packaging and complete with all box inserts and accessories.

If you are not satisfied with your purchase you may request a replacement by contacting us by telephone within 7 days of the receipt of the order.

A refund will only be issued if the items are faulty, if so you must contact us within 7 days of the receipt of the order.

Customers may have to pay the cost of returning goods. All items must be returned within the following days:

 UK - 7 days

 Europe - 7 days

 USA and rest of the world - 14 days

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Errors and Omissions Excepted - on a site with such a large stock list, errors may occur. We cannot be held responsible for any such errors.